How to Avoid Scams When Buying Custom Fine Art Sculptures on CustomMade

Navigating the CustomMade Marketplace Safely for Fine Art Sculptures

CustomMade offers a unique platform for acquiring bespoke fine art sculptures. However, like any online marketplace, it is essential to be aware of potential fraudulent activities. This guide will help you identify and avoid common scams, ensuring a secure and satisfying purchasing experience.

Common Scams to Watch Out For

• ✓ Stolen Artisan Portfolio: Scammers may present a portfolio of work that does not belong to them, often stolen from legitimate artists online. Always verify the artist's authenticity and previous work through independent searches and direct communication.
• ✓ Fake CAD Rendering Bait: Some sellers might use sophisticated computer-aided design (CAD) renderings to showcase a sculpture that they have no intention or capability of creating. Insist on seeing progress photos or even a physical prototype before committing to full payment.
• ✓ Indefinite Production Delay: Be wary of sellers who provide vague timelines or constantly postpone the completion of your sculpture without valid reasons. This can be a tactic to string buyers along or to mask an inability to deliver.
• ✓ Off-Platform Deposit Request: Legitimate platforms like CustomMade have secure payment systems. Be highly suspicious of any seller who asks for a deposit or any payment outside of the platform's official channels, as this often bypasses buyer protection measures.
• ✓ Sourced-from-China Resell: Some sellers may misrepresent the origin of sculptures, claiming they are custom-made by a local artisan when they are, in fact, mass-produced items imported from overseas at a much lower cost. This is a form of material misrepresentation.
• ✓ Material Grade Downselling: Scammers may claim to use premium materials for your sculpture but substitute them with lower-grade, cheaper alternatives. Always clarify the exact materials and, if possible, request documentation or certifications.

Verifying Seller Legitimacy

Before making any purchase, take the time to thoroughly vet your seller. Look for established profiles with positive reviews and a history of successful transactions. Don't hesitate to ask detailed questions about their process, materials, and inspiration. A reputable artist will be transparent and eager to share their craft.

• ✓ Review seller profiles and read customer feedback carefully.
• ✓ Look for a history of completed custom art sculpture projects.
• ✓ Ask for a detailed breakdown of the materials and creation process.
• ✓ Request 'work-in-progress' photos or even a short video of the sculpture being made.
• ✓ Be cautious if a seller is unwilling to communicate through CustomMade's messaging system.

Secure Payment and Safe Transactions

Always use CustomMade's integrated payment system to ensure your transactions are protected. For custom fine art sculptures, especially those with a value exceeding $500, we strongly recommend utilizing Safe Trade Services' Premium Plan for an added layer of identity verification and secure payment processing. For lower-value items, the Basic Plan can still offer enhanced security.

Understanding CustomMade's Policies

Familiarize yourself with CustomMade's terms of service and buyer protection policies. While CustomMade facilitates custom orders, understanding their dispute resolution process is crucial in the rare event of a disagreement.