How to Avoid Getting Scammed When Buying a Custom-Built Stratocaster on Mercari

Be vigilant about Stolen Stock Photo Listings. Scammers often use high-quality images taken from the internet or other legitimate listings to advertise guitars they do not possess. If a listing features generic photos or images that appear on multiple other listings, especially from sellers with no sales history, it's a major red flag. For a custom-built Stratocaster, demand original, high-resolution photos and videos of the actual instrument from multiple angles, including close-ups of the serial number, unique custom features, and any included accessories.

Beware of the 'Empty Box Shipping Scam'. This scam involves a seller shipping an empty box or a box with significantly less valuable items to trick the tracking system into showing 'delivered'. This is particularly concerning for higher-value items like custom guitars. Always document the unboxing process with clear video evidence from the moment you receive the package until you've fully inspected the guitar.

Understand the '3-Day Rating Trap'. Mercari automatically completes a transaction and releases funds to the seller 72 hours after delivery if the buyer doesn't rate the item. Scammers exploit this by shipping quickly or even sending an empty box, knowing that if you don't inspect and report an issue within this short window, your recourse is severely limited. Thoroughly inspect your custom Stratocaster immediately upon arrival and report any discrepancies within the 72-hour window.

Recognize 'Item Swap Return Fraud'. A buyer might receive the custom guitar, then attempt to return a different, often damaged or fake, guitar in its place. Mercari's policies can sometimes be a challenge for sellers in these situations. Always document the condition of the guitar you are shipping and keep detailed records of its unique identifiers.

Be cautious of the 'Off-Platform Payment Inquiry'. Scammers will often try to lure buyers off the Mercari platform to conduct the transaction via direct payment methods (like Zelle, Venmo, or bank transfers). This bypasses Mercari's buyer protection and leaves you with no recourse if the item is not as described or never arrives. All communication and payments for your custom Stratocaster must be kept within the Mercari platform.

Beware of 'Fake Authentication Certificates' or claims of authenticity. For a custom-built Stratocaster, especially if it's presented as having high-end components or being from a renowned builder, a scammer might provide a forged certificate or make false claims. Always research the seller, the purported builder, and the components. If possible, seek independent verification for high-value instruments.